Service Charter/Mission statement

Our intention is to provide our clients with an effective Wealth management service, within which is incorporated certain commitments we will make to you as part of an annual cost based on the value of your investments held with us.

Standard Service offering

• Unlimited telephone and email access to your Adviser and administration support.
• Regular email and/or postal updates of special offers/product availability.
• Access to other specialist reports eg: Inheritance tax, Asset allocation and fund performance.
• Meetings as and when requested; without additional charge.
• Quarterly valuation of platform/Wrap portfolios (via mail) (Unit Trusts/GIA/ISA/SIPP/Bonds)
• Fund switch recommendations advised (via mail) at quarterly review points.
• Annual asset/geographical ‘X-ray’ reports for portfolios. (mailed with statements)
• Half Yearly valuation of Pensions/Investment Bonds not held on platform/Wrap (June each year)
• Annual Consolidated valuations of all policies if in conjunction with meeting.
• Quarterly Newsletter.
• Talking Money (or equivalent) magazine at least twice per year (via mail)
• Ongoing communication specific to your circumstances.
• Access to our website and own Personal fact find information via ‘Intelliflo’ through our website.
• Individual portfolio reports available on request – Unlimited number per year.

Professional connections:

• Providing strategic updates to your Accountant, Solicitor and other professional advisers (eg Tax and Inheritance tax information) – as required.
• Professional connections/introductions if required.
• Supply ‘year end’ taxation information as required/requested. (one per annum)
• Co-ordinate professional advice across all areas.

Portfolio Construction:

• Use of scientific Risk Profiling as part of advice process.
• Design of suitable specific asset allocations where required.
• Portfolio design and construction on bespoke basis.
• Use of model portfolios if required.
• Portfolio rebalancing facility available if agreed in advance.

Padstone Financial Management Ltd is authorised and regulated by the Financial Services Authority, and is entered on the FSA register (www.fsa.gov.uk/register) under reference 430531.